1. SHOPPING AND PLACING AN ORDER

1a. How do I place an order?
1b. An item that I want is sold out. Will it ever become available again?
1c. What is the status of my order?

2. SHIPPING & DELIVERY QUESTIONS

2a. What do you charge for shipping an order?
2b. How long will it be before I receive my order?
2c. Do you ship to addresses outside the Nigeria?
2d. Can I expedite my shipping?

3. PAYMENT METHOD

3a. What payment methods do you accept?
3b. I want to pay by Bank Deposit /wire transfer, what are the instructions?
3b. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

4. FRAGRANCES

4a. What is the difference between Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
4b. Why do some fragrances seem to last much longer than others?
4c. How can I make my scent last longer?
4d. What is the difference between a splash and a spray?
4e. Why do some men wear Cologne, and others prefer to wear After Shave?
4f. Why does fragrance contain alcohol?
4g. What are the differences between After Shave lotion, After Shave Gel, and After Shave Balm?
4h. What is shower gel?
4i. What do fragrance notes refer to?
4j. How can I keep my fragrance from going bad?
4k. What are the Fragrance Abbreviations?
4l. What is a tester?
4m. What does "unboxed" mean?

1a. How do I place an order?    [back up]
To place an order, visit www.myexcellentbargains.com and place items in your shopping cart. Once your selections are complete, click on the "Proceed to Checkout" button. Follow the screens to successfully place your order. You can be confident that our site is secure. We use SSL and Verisign encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online.

1b. An item that I want is sold out. Will it ever become available again?    [back up]
There's always the chance that it will! Our expert buyers look for great bargains to pass on to our customers, so if there's any way to bring back a popular item at the right price, we'll do it. However, in many cases, the bargains they find come in limited quantities and cannot be restocked. We encourage you to check back often - you could find the same bargain again, or you might discover something you love even more!

1c.What is the status of my order?    [back up]
It's easy to check the status of your order online. Simply login to My Account and locate the order. Next to the order total, you will see the current status of your order. If your order has been shipped, click "View Details." You will notice that your tracking number is an active link. Clicking on the tracking number will take you to the website of the shipping carrier, which will have more information about your package.
How can I cancel my order?
We are very sorry, but orders cannot be canceled once they have been shipped. We process orders very quickly, and once an order enters the fulfillment process, we are unable to modify or cancel it. We apologize for any inconvenience and hope that in the majority of cases our faster processing time works to your advantage.

2a. What do you charge for shipping an order?    [back up]
We try to make things as easy as we can for you! All of our shipping options are based on the following

2b. How long will it be before I receive my order?    [back up]
For standard shipping, you should receive your order within 3-5 business days. Please allow additional time for shipments to outside Lagos.

2c. Do you ship to addresses outside the Nigeria?    [back up]
We ship to all States in Nigeria Sorry; we do not ship internationally at this time.

2d. Can I expedite my shipping?    [back up]
Yes, various Shipping Options are available when you check out.

3a. What payment methods do you accept?    [back up]
We accept: All Interswitch enabled ATM cards, Visa/Mastercard/Discover/American Express, thru Google checkout with confirmed address, e-wallet (via Bank Deposit) and Wire Transfer

3b. I want to pay by Bank Deposit /wire transfer, what are the instructions?    [back up]
Once you have placed and confirmed your order, we will provide you all our account details, we currently bank with the following Banks:
Guaranty Trust Bank
Intercontinental Bank

3c. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?    [back up]
Please double check the Interswitch card/credit card number and expiration date on your card.

4a. What is the difference between Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?    [back up]
The differences are simply a matter of the amount or concentration of oils in the fragrance. These oils are called "juice." The highest concentration of "juice" is in perfume (or parfum). Next would be Eau de Parfum, then Eau de Toilette, and finally Eau de Cologne.
Actually, Eau de Toilette and Eau de Cologne are generally interchangeable, particularly in Men's fragrances. After Shave has the least amount of oils. The higher the concentration of "juice" the longer your fragrance will last, and the less you need to apply.

4b. Why do some fragrances seem to last much longer than others?    [back up]
People with dry skin usually find their fragrance holding time shorter than those with oily skin because oily skin has more natural moisture to hold in the fragrance.
PH levels (amount of acidity in our skin) also varies slightly from person to person. Our individual levels of PH will determine how each ingredient in a fragrance will react.

4c. How can I make my scent last longer?    [back up]
Fragrance lasts longer on some people than on others because of differences in our skin (oily or dry) and in our PH levels. To achieve a longer effect, try layering your fragrance. Using the fragrance bath gel, (if the company offers one), then the moisturizer or powder, and then the Eau de Toilette, Eau de Parfum or Eau de Cologne, will usually have a longer lasting effect.
Also, apply your fragrance low on the body, as well as behind your ears and on your neck, so that the scent rises and you won't lose it as quickly. A light spray on the hair can last all day.

4d. What is the difference between a splash and a spray?    [back up]
There is absolutely no difference in the fragrance. The difference is in the application only. However, a spray bottle, being ostensibly sealed all the time, may actually have a longer shelf life. Making the decision between spray and splash is entirely a matter of personal preference.

4e. Why do some men wear Cologne, and others prefer to wear After Shave?    [back up]
Cologne's fragrance will generally last much longer than After Shave. However, many men choose to wear both. The fragrance lasts longer, you can use less of each, and you get the facial benefit of an After Shave.

4f. Why does fragrance contain alcohol?    [back up]
Alcohol makes the fragrance emanate from your skin. Without alcohol, you would be the only person who knew you were wearing any fragrance at all.

4g. What are the differences between After Shave Lotion, After Shave Gel, and After Shave Balm?    [back up]
After Shave Lotion will usually sting as well as help close the pores after shaving. After Shave Balm is actually soothing to the skin. After Shave Gel also soothes the skin, but cools the skin as well and relieves razor burn.

4h. What is shower gel?    [back up]
Shower gel is soap in a different form. It is made for use by both men and women, foams up well and leaves your chosen fragrance on the skin. It then enhances your cologne or perfume and the fragrance will last much longer.

4i. What do fragrance notes refer to?    [back up]
Fragrances are comprised of many different scents, these scents are called "notes."
Top notes are very light and last just a few minutes (5-10 minutes). Middle notes become apparent in about 15 minutes after application. These can last up to an hour or more. Bottom notes are the heavier ingredients. These last the longest, usually for several hours.

4j. How can I keep my fragrance from going bad?    [back up]
Keep all fragrance in a cool, dry area, and away from windows as sunlight can unbalance the various ingredients. An opened bottle should be kept in its box to insure a longer shelf life.

4k. What are the Fragrance Abbreviations?    [back up]
EDT: Eau de Toilette
EDP: Eau de Parfum
Col: Cologne
C/S: Cologne Spray
A/S: After-Shave
Spy: Spray
Sp: Spray
B/L: Body Lotion
Bdy: Body
B/P: Body Powder
D/P: Dusting Powder
Dust: Dusting
Pwdr: Powder
B/C: Body Cream
B/G: Bath Gel
Conc: Concentrate
P/S: Purse Spray

4l. What is a tester?    [back up]
Testers are genuine, authentic, fresh and 100% original. Testers contain the same original fragrance and are used by department stores to help promote a particular fragrance. Testers are made by the manufacturer and come in a plain box, and sometimes without the fancy cap.

4m. What does “unboxed” mean?    [back up]
Unboxed items are genuine, authentic, fresh and 100% original. Sometimes the outer box gets damaged in transit so we remove it. Unboxed items always contain the same original fragrance as the boxed versions.